Privacy Policy

Bridal Glow Co
Last updated: 3 June 2026

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Bridal Glow Co respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, book our services, communicate with us, or otherwise interact with our business.

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For the purposes of this Privacy Policy, “we”, “us” and “our” means Bridal Glow Co.

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1. What personal information we collect

We may collect personal information from clients, prospective clients, bridal party members, suppliers, contractors, artists, stylists and other people who interact with our business.

The types of personal information we may collect include:

• your name;

• email address;

• phone number;

• wedding or event date;

• wedding or event location;

• getting-ready location;

• service details, including hair and/or makeup requirements;

• names and service details of bridal party members or other people receiving services;

• trial booking details;

• invoices, payment records and booking information;

• correspondence between you and Bridal Glow Co;

• photographs, videos or images provided to us or taken in connection with our services;

• testimonials, feedback, reviews or complaints;

• information about allergies, skin sensitivities, hair or makeup requirements, or other relevant health-related details where needed to safely provide our services;

• social media handles or content if you interact with us on social media;

• website usage information, such as IP address, browser type, device information, pages viewed and cookies.

We only collect personal information that is reasonably necessary for our business activities.

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2. Sensitive information

Some information you provide to us may be sensitive information, such as allergy information, skin sensitivities, health-related concerns, or images that may reveal sensitive details.

We will only collect sensitive information where it is reasonably necessary for our services and where you have provided consent, or where we are otherwise permitted or required by law to do so.

For example, we may collect allergy or skin sensitivity information so that our artists and stylists can provide hair and makeup services safely and appropriately.

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3. How we collect personal information

We may collect personal information when you:

• submit an enquiry form on our website;

• contact us by email, phone, website, social media or other communication channels;

• complete a booking form, questionnaire, contract or trial form;

• make a payment or receive an invoice;

• provide information about your bridal party or event;

• provide inspiration images, photos or service preferences;

• tag, message or interact with us on social media;

• provide a testimonial, review or feedback;

• attend a trial or wedding booking;

• apply to work with us as an artist, stylist or contractor.

We may also collect personal information from third parties where relevant, including your partner, bridal party members, wedding planner, photographer, venue, other wedding vendors, or a person making an enquiry on your behalf.

Where you provide personal information about another person, such as a bridal party member, you confirm that you have authority to provide that information and that they are aware of this Privacy Policy.

 

4. How we use personal information

We may use personal information for the following purposes:

• responding to enquiries;

• preparing quotes;

• confirming availability;

• managing bookings, contracts, invoices and payments;

• preparing wedding day schedules;

• providing hair and makeup services;

• communicating with you before, during and after your booking;

• arranging suitable artists or stylists for your booking;

• managing trials;

• providing customer service;

• addressing feedback, complaints or disputes;

• maintaining business records;

• improving our website, services and client experience;

• marketing our services, where permitted by law;

• sharing photos, testimonials or content where consent has been provided;

• complying with legal, accounting, tax, insurance or regulatory obligations.

We do not sell your personal information.

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5. Sharing personal information

We may disclose personal information to third parties where reasonably necessary for our business operations or to provide our services.

This may include:

• Bridal Glow Co team members, contractors, artists and stylists;

• administrative support providers;

• CRM, booking and client management platforms;

• email, cloud storage and communication providers;

• accounting, invoicing and payment providers;

• website hosting, analytics and marketing platforms;

• professional advisers, including accountants, lawyers and insurers;

• venues, planners, photographers or other wedding suppliers where required to coordinate your booking;

• government, regulatory or law enforcement bodies where required by law.

We only share information that is reasonably necessary for the relevant purpose.

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6. Artists, stylists and contractors

To provide your booking, we may share relevant booking details with the artist or stylist allocated to your wedding or event.

This may include your name, wedding date, location, schedule, service requirements, inspiration images, relevant preferences, allergy or sensitivity information, and other information reasonably needed to complete the services.

Artists and stylists who work with Bridal Glow Co are expected to handle client information confidentially and only use it for the purpose of providing the booked services.

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7. Photos, videos and marketing content

Photos and videos of identifiable people may be personal information.

We may collect or receive photographs or videos from clients, photographers, venues, artists, stylists or other suppliers. We may use images for internal records, service delivery, social media, website content, portfolio use, marketing, advertising or promotional purposes only where we have permission or are otherwise permitted by law.

If you do not want your image used for marketing or promotional purposes, please let us know in writing.

If you provide images of other people, such as bridal party members, you confirm that you have their permission to share those images with us.

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8. Marketing communications

We may send marketing emails or other communications where you have subscribed, made an enquiry, booked with us, or where we are otherwise permitted by law to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We will not send you marketing communications where you have opted out.

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9. Cookies and website analytics

Our website may use cookies, pixels and analytics tools to understand how visitors use our website, improve website performance, personalise content and support our marketing activities.

Cookies may collect information such as your IP address, browser type, device information, pages visited and time spent on our website.

You can usually disable cookies through your browser settings, although some parts of our website may not function properly if cookies are disabled.

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10. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored in electronic systems, cloud-based platforms, email accounts, client management software, accounting software, internal records and secure business systems.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted online.

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11. Overseas disclosure

Some of the platforms and service providers we use may store or process information outside Australia, including cloud storage, email, CRM, analytics, website hosting or software providers.

Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy obligations.

 

12. How long we keep personal information

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, comply with legal and accounting obligations, manage disputes, and improve our business.

When information is no longer required, we will take reasonable steps to delete, de-identify or securely destroy it.

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13. Accessing or correcting your information

You may request access to the personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

To request access or correction, please contact us using the details below. We may need to verify your identity before responding to your request.

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14. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve the matter.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

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15. Third-party websites and social media

Our website may contain links to third-party websites, social media platforms or external services.

We are not responsible for the privacy practices or content of third-party websites or platforms. We recommend reviewing their privacy policies before providing personal information.

 

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or website functionality.

The updated version will be published on our website with the revised date.

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17. Contact us

For privacy questions, requests or complaints, please contact:

Bridal Glow Co
Email: hello@bridalglowco.com.au
Website: www.bridalglowco.com.au